Premium Office Manager (BEAVERCREEK)

A Premium Office Manager manages the day-to-day office operations, management and performance of an H&R Block tax office. The Premium Office Manager serves as the front-line manager responsible for office growth, leadership and development. A Premium Office Manager is generally responsible for all aspects of a large size tax office operation. The Premium Office Manager is responsible for:Ensuring outstanding client serviceSetting office goals and driving performance to exceed goalsAll office operations, local marketing, recruiting and staffingSupervising, training, and coaching of all tax office associatesInvestigate and resolve employee concerns (with HR support) Advise & counsel direct reports on tax compliance requirementsImplementing company policies and ensuring complianceServing as a role model for associates on business developmentBeing a knowledgeable resource on tax products and topicsPrepare accurate and complete tax returns for clients, as neededAssisting the District Manager in plan to achieve client retention and revenue goalsOther duties as assignedMinimum Qualifications EducationBachelor’s degree in Business or other related field OR an equivalent combination of education and experience, and meeting all continuing education requirements of the position.Skills and Experience2-3 years of supervisory experience in a customer service environment.Ability to demonstrate strong leadership skills.Strong verbal and written communication skills, and the ability to effectively communicate in person.Strong customer service skills to ensure an outstanding end-to-end client experience.Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.Demonstrated aptitude for business plan execution and desire to grow the business.Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.Successful completion of the H&R Block Income Tax Course or Tax Knowledge Assessment, and having passed the examination with a grade of 80% or better.Preferred QualificationsTwo to three years in a Tax Professional position.Understanding and previous use of TPS and other applicable software.

Address: : BEAVERCREEK, OH 45430 (map)

Date Posted: : 07/25/14

Job Type: : Full-time

Description: :

Ad author : Ad Partner

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 September 14, 2014 ·  
 Tags: , , ,  · Posted in: USA.Defipedia.org